FAQ - Frequently Asked Questions

Frequently Asked Questions

> What parts can be engraved?

  > What’s the process for existing designs?

1. Select a design.

2. Determine if the design is available for the part to be engraved

3. Place your order.

> What’s the process for a Custom design?

1. Supply a picture or sample of the design to be engraved. 

2. An artist will create a black and white image for engraving

3. A full-color proof is forwarded for your approval.

4. Once approved, the part is engraved/plated/painted.

> How long does it take?

Generally, 5 weeks once the art is approved.  (1) Week for the engraving, (3) for chrome plating and (1) for the painting

> Is this a part exchange?

No.  You keep your parts.  Place an order, and the part is supplied.  For Derby Covers and Fuel Lids, original HD parts are used.

> Is there a warranty?

Yes.  If properly maintained operated under normal conditions, parts shall be free from any defects in materials and workmanship for a period of two (2) years from the sale date.  Gold plating is not suitable for polishing.

> How much does a custom part cost?

There is a base price for each kind of part to be engraved.  There’s a fee for the Art & Design if needed ($80). For multi-color designs, there’s a $15 charge for additional colors (the first color is included with the base price).  Gold plating adds $50.